Communicating in Business

Key Elements in Business Communication:

Definition: Business communication refers to the interaction between employees and employers or with other businesses. It can be an exchange of information, a dialogue, conveying instructions, or discussions about business strategies or ideas.
Importance: Effective communication in business is crucial. It enables smooth operations, boosts productivity, aids problem-solving, encourages team building and improves customer relations.
Types of Communication:
- Verbal Communication: Involves words, either spoken or written. This could include meetings, phone calls, emails, and reports.
- Non-Verbal Communication: Includes body language, facial expressions, and tone of voice, which can all affect how a message is interpreted.
Formal and Informal Communication:
- Formal communication follows a hierarchical structure and official channels, such as reports, memos, or official meetings. It is vital for maintaining discipline and uniformity.
- Informal communication often occurs spontaneously and in a relaxed environment. It helps in building relationships and boosting morale.
Barriers to Communication: These can include noise, lack of clarity, language differences, and technological issues. Understanding potential barriers can help companies improve communication strategies.
Communication Channels: These include print communication (letters, reports, newspapers), electronic communication (emails, social media, blogs), and telephone or face-to-face discussions.
Effective Communication: This involves clarity in message, active listening, appropriate feedback and understanding non-verbal signals. Being concise, well-mannered, and respectful can also enhance the effectiveness of communication.
External Communication: This refers to communication between a business and external entities such as clients, suppliers, or regulatory bodies. Advertising campaigns, customer service, press releases, and public presentations are all examples of external communication.
Interpersonal Skills: These are crucial for effective communication as they dictate how well you can respond to others and behave in social situations. Strong interpersonal skills involve empathetic listening, clear speech, and respectful behaviour.
Technology in Business Communication: Today technology plays a significant role in communication. Emails, project management software, video conferencing and social media platforms have made it easier to keep in touch, share information or ideas, and collaborate on tasks. The digital age necessitates understanding and using these tools effectively.

Read this carefully as part of your revision on ‘People in Business’. Understanding the concept and the role of communication in business can give you good grounding for the ‘People’ section. Remember, communication is key to the successful operation and growth of any business.