Problem solving and decision making

Problem solving and decision making

Understanding the Problem

• Define the problem accurately, providing as much detail as possible.
• Clarify the root causes of the problem by analysing the situation, process, and system in which it occurs.
• Identify the impact of the problem, understanding to what extent it affects the project and its processes.

Generating and Evaluating Solutions

• Use creative methods to generate possible solutions such as brainstorming, lateral thinking techniques, or using design thinking approaches.
• Evaluate possible solutions using criteria such as cost, effectiveness, feasibility, and their alignment with the project objectives.
• Highlight the benefits, limitations and potential impact of each solution, considering both immediate and long-term effects.

Decision Making

• Utilise systematic decision-making processes such as decision matrices, SWOT analysis, or cost-benefit analysis.
• Ensure all assumptions are clear and data is correct to reduce the risk of making incorrect decisions.
• Assess the risks associated with each decision and develop mitigations or contingency plans for those risks.

Implementing the Solution

• Develop a clear action plan for implementing the chosen solution, outlining key steps, responsibilities, and expected outcomes.
• Communicate the plan to all involved parties, ensuring everyone understands the changes and their role within it.
• Evaluate the success of the solution, monitoring the outcome and making adjustments as necessary.

Reflecting and Learning from the Process

• Take time for reflection after the decision and problem-solving process, to identify any lessons learned.
• Record the process, outcomes, and reflections to refer back to in the future.
• Apply these lessons to future problem solving and decision-making situations, leading to better practices and continual improvement.