Shopping and understanding the role of customer service

Concepts of Shopping and Customer Service

购物 (gòuwù): Refers to ‘shopping’. This is a common activity within most communities where individuals procure goods or services.
顾客 (gùkè): Refers to a ‘customer’. They play a significant role in influencing the type and quality of goods and services available in a community.
服务 (fúwù): Stands for ‘service’. This pertains to any assistance provided by a seller to customers before, during, and after a purchase.
商场 (shāngchǎng): Refers to a ‘shopping mall’ or ‘shopping centre’, they are hubs of commercial activity in a community.
超市 (chāoshì): Refers to a ‘supermarket’, which is a common place to shop for groceries within the community.
售货员 (shòuhuòyuán): This term is used for a ‘salesperson’, individuals who are part of the organisational component of shopping and customer service.

The Relationship between Customer and Seller

售后服务 (shòuhòu fúwù): Refers to ‘after-sales service’, representing the support provided by businesses to customers after purchase.
满意度 (mǎnyìdù): This term signifies ‘satisfaction’ and is crucial feedback from the customer to the seller about their goods or services.
投诉 (tóusù): This means ‘complaint’, a channel of communication from a customer to a seller often used when the customer is unhappy with goods or services.
信誉 (xìnyù): Meaning ‘reputation’, this term is crucial for businesses to build trust and loyalty among customers within the community.
退款 (tuìkuǎn): Refers to a ‘refund’, this is usually given when a purchased product or service does not meet customer expectations or is faulty in some manner.

Adjectives to Describe Shopping and Customer Service

优质 (yōuzhì): Defines high ‘quality’, an essential aspect of goods and services which attracts customers and drives sales.
实惠 (shíhuì): Describes something that offers ‘value for money’, an attractive trait for many customers when shopping.
便利 (biànlì): This refers to ‘convenience’, a vital aspect influencing both the shopping location and the purchased goods or services.
热情 (rèqíng): Described as ‘enthusiastic’, this adjective is often used to describe the ideal approach of salespeople towards customers.
恭敬 (gōngjìng): Refers to ‘respectful’ and is used for describing the kind of treatment customers expect to receive from sellers.

Sample sentence application: “她热情并恭敬地提供了优质服务,因此收到了顾客的高满意度评价” (She provided high-quality service with enthusiasm and respect, hence receiving high satisfaction ratings from customers).