Communication skills

Communication skills

Section 1: Understanding Communication

Communication is the process of transferring information from one place to another.
Effective communication is vital for successful human interactions.
Communication can be both verbal (spoken words) and non-verbal (body language, gesturing).

Section 2: Verbal Communication

Verbal communication can be face-to-face, via phone, or in writing.
It involves the use of words in delivering the intended message.
Listening is as crucial to verbal communication as speaking.
It’s essential to speak clearly and with a volume appropriate to the setting.

Section 3: Non-Verbal Communication

Non-verbal communication refers to the signals we send out without using words.
It includes things like facial expressions, posture, eye contact, and more.
Non-verbal communication often conveys our emotions and attitudes.

Section 4: Effective Communication

For communication to be effective, it needs to be two-way.
Understanding the needs and wants of the other person is important.
Feedback, either verbal or non-verbal, is a vital part of communication.
Misunderstandings can happen, so clarifying and summarising can help ensure the intended message is received.

Section 5: Improving Your Communication Skills

Practice active listening, fully concentrate, and show interest in the conversation.
Be aware of your non-verbal signals and try to ensure they match your verbal messaging.
Always strive for clarity and conciseness to prevent misunderstanding.
Remember the importance of respect and empathy in communication, particularly when addressing difficult topics.

Section 6: Barriers to Communication

Barriers to effective communication can include distraction, noise, differences in perception, and more.
Recognising these barriers can help to overcome them and enhance communication.
Strategies to deal with such barriers include being patient, using neutral language, and ensuring a conducive environment for communication.