Manage varied social interactions
Manage varied social interactions
Social Interaction Norms
- Deictic references: Pointing, body shifting or eye gaze to refer to other people, places or objects within the interaction scene.
- Turn-taking: Respectful wait-time before responding, appropriate use of head nodding and facial expressions to show engagement.
- Use of space: Maintain appropriate physical distance, use gesture space efficiently and effectively.
- Initiation and closure: Start and end conversations with appropriate greetings, farewells, and polite phrases.
Intercultural Competence
- Understanding cultural differences: Awareness of differing norms, values, customs, and behaviours of Deaf culture.
- Adaptability: Flexibility to adjust interactions according to the cultural background of the people involved.
- Respect for diversity: Acceptance and appreciation of the diverse ways of communication within Deaf community.
Emotional Intelligence in Interaction
- Emotional Awareness: Read and interpret emotional signs and signals in the interaction, such as facial expressions, body language, and signing speed.
- Regulation: Keep emotions under control and adapt responses depending upon situation.
- Empathy: Understand, share and respond to the feelings of others, show compassion and support.
Handling Conflict
- Conflict Recognition: Pick up on signs of unease or disagreement, such as sudden quietness, facial expressions or body language.
- Problem-solving: Seek for a solution, apologise if necessary, clarify sign language or phrases if miscommunication occurred.
- Assertiveness: Clearly express thoughts and feelings, stand up for rights without violating the rights of others.
Building Relationships
- Small Talk: Engage in casual chatter that helps to create connection and rapport, such as chatting about the weather, local news or common interests.
- Active Listening: Show genuine interest, provide feedback, respond accurately.
- Open Communication: Share thoughts and feelings openly, honestly and respectfully.
- Trustworthy Behaviours: Be reliable, maintain confidentiality, apologise for mistakes and keep promises.