Manage varied social interactions

Manage varied social interactions

Social Interaction Norms

  • Deictic references: Pointing, body shifting or eye gaze to refer to other people, places or objects within the interaction scene.
  • Turn-taking: Respectful wait-time before responding, appropriate use of head nodding and facial expressions to show engagement.
  • Use of space: Maintain appropriate physical distance, use gesture space efficiently and effectively.
  • Initiation and closure: Start and end conversations with appropriate greetings, farewells, and polite phrases.

Intercultural Competence

  • Understanding cultural differences: Awareness of differing norms, values, customs, and behaviours of Deaf culture.
  • Adaptability: Flexibility to adjust interactions according to the cultural background of the people involved.
  • Respect for diversity: Acceptance and appreciation of the diverse ways of communication within Deaf community.

Emotional Intelligence in Interaction

  • Emotional Awareness: Read and interpret emotional signs and signals in the interaction, such as facial expressions, body language, and signing speed.
  • Regulation: Keep emotions under control and adapt responses depending upon situation.
  • Empathy: Understand, share and respond to the feelings of others, show compassion and support.

Handling Conflict

  • Conflict Recognition: Pick up on signs of unease or disagreement, such as sudden quietness, facial expressions or body language.
  • Problem-solving: Seek for a solution, apologise if necessary, clarify sign language or phrases if miscommunication occurred.
  • Assertiveness: Clearly express thoughts and feelings, stand up for rights without violating the rights of others.

Building Relationships

  • Small Talk: Engage in casual chatter that helps to create connection and rapport, such as chatting about the weather, local news or common interests.
  • Active Listening: Show genuine interest, provide feedback, respond accurately.
  • Open Communication: Share thoughts and feelings openly, honestly and respectfully.
  • Trustworthy Behaviours: Be reliable, maintain confidentiality, apologise for mistakes and keep promises.