Consumer Issues and Daily Living

Shopping

Understand how to sign about different types of shops – from corner stores and supermarkets to specialised boutiques.
Learn the appropriate signs for going shopping, including the process of selecting items, making comparisons, and making a purchase.
Learn to describe the specifics of purchasing items such as size, cost, quality, and quantity.
Become familiar with the signs to express dissatisfaction if a good or service does not meet expectations.

Consumer Rights

Be able to communicate about basic consumer rights – including the right to return goods, ask for refund etc.
Practice BSL signs to explain issues related to warranty, insurance, and claims.
Develop skills in using the correct signs to discuss scams or fraudulent activities.

Daily Living

Be able to describe daily chores and errands that involve shopping or interacting with commerce.
Practice articulating the process of budgeting and financial planning in BSL.
Familiarise yourself with phrases about savings, using a bank, or financial emergencies.

Product and Service Issues

Acquire skills to communicate complaints about goods or services, including defective products or poor service.
Learn how to ask for assistance or support, in English and in BSL.
Understand how to enquire about alternate solutions or negotiate alternatives when confront with product or service issues.

Money Management

Familiarise yourself with signs about different financial concepts, like income, expenses, savings, and investments.
Ensure understanding of signs discussing bills and payment methods, including online banking and money transfer apps.
Acquire the ability to speak about household budgeting and learn how to convey financial sense in BSL.

Remember the importance of building fluency. Practicing these signs and phrases in real-life scenarios with those fluent in BSL can help solidify knowledge. It encourages clearer, more confident communication.