Maintenance and refurbishment – A Level Leisure Studies OCR Revision

Maintenance: Regular, routine, and preventive tasks performed to keep a facility, its equipment, and its systems operating efficiently, prevent breakdowns and prolong their useful life. It can be classified into two types: routine and preventive.
Refurbishment: Also known as remodeling, it’s the process of improving and updating a facility or its equipment. This could be due to wear and tear, technological advances, changes in customer preferences, or competition.

Routine Maintenance: Everyday cleaning, minor repairs, inspections, and servicing of equipment that does not require extensive training or specialised skills.
Preventive Maintenance: Scheduled tasks to prevent potential problems and breakdowns. For example, changing air filters, testing alarms, lubricating machines, inspecting roofs for leaks, etc.
Maintenance Schedule: A plan that details the timeline for all the maintenance tasks. It helps ensure tasks are not forgotten and are carried out efficiently.
Maintenance Log: A record of all maintenance performed, including the date, nature of the work, who performed it, and results. This helps identify recurring issues, evaluate the efficiency of prevention strategies, and maintain accountability.
Impact of Poor Maintenance: Consequences can include lower customer satisfaction, increased operational costs, breakdowns, and safety hazards.

Assessment of Refurbishment Needs: This can be determined by customer feedback, frequent breakdowns, out-of-date equipment, changes in industry standards, and competition.
Planning for Refurbishment: Planning includes creating a budget, timeline, sourcing materials, and scheduling downtime for refurbishment works to minimise disruption.
Staying Up-to-date with Industry Advances: Regularly updating and upgrading facilities and equipment can attract more customers and keep existing customers satisfied.
Refurbishment Goals: These can include increasing customer base, meeting regulatory requirements, improving functionality and appearance, improving energy efficiency, and improving safety.
Impact of Refurbishment: Besides improving aesthetics and functionality, it can support brand image, increase customer satisfaction, and create a more competitive edge.

Customer Safety and Satisfaction: Regular maintenance and timely refurbishment ensures a safe, attractive, and enjoyable environment for customers.
Facility Lifespan: Proper upkeep can significantly extend the useful life of a facility and its equipment.
Economic Efficiency: Preventive maintenance can save on repair costs. Good refurbishment can increase customer base and revenue.
Legal Compliance: Regular maintenance and refurbishment can help meet health, safety, and industry regulations.
Reputation: Keeping facilities in good condition can contribute positively to the facility’s reputation.
Ecological Responsibility: Upgrades and refurbishments can be a chance to incorporate more sustainable, energy-efficient materials and equipment.