Monitoring and evaluating performance

Performance Indicators

Performance indicators are used to measure the effectiveness of an organisation or individual in achieving key objectives.
These need to be SMART, this stands for Specific, Measurable, Achievable, Relevant, and Time-bound.
They should cover a range of areas, from customer satisfaction and financial performance, to operational efficiency and employee engagement.

Monitoring Performance

Monitoring performance involves collecting, analysing and reporting on data that reflects performance.
Quantitative data involves numbers and statistics, it is objective and can often be presented in graphs or charts.
Qualitative data, on the other hand, is subjective and often based on opinions, attitudes and feelings. It is often collected through questionnaires, interviews or observation.
Performance should be reviewed against the set standards or targets to identify any deviations and make necessary adjustments.
Regular performance review meetings between employees and their manager are a key part of this process.

Evaluating Performance

Evaluating performance is about making judgements on the performance based on the collected data.
It’s important to consider the context in which the performance is being evaluated. For example, performance could be influenced by external factors such as market conditions.
The focus of the evaluation should be on improvement, identifying strengths and areas for development.
Constructive feedback is crucial - it should be clear, specific, balanced and timely. It can help motivate and guide employee to improve their performance.

Reporting Performance

Performance should be reported in a way that’s understandable, relevant and timely to the stakeholders.
Reports should be clear and concise, highlighting key points and trends, using visual aids like graphs or charts when appropriate.
Regular reporting cycles ensure that stakeholders are kept updated and can take necessary actions.

Performance Improvement

The goal of performance management is to continuously improve performance.
This can be achieved through staff training and development, implementing operational changes, or investing in new resources or technology.
It’s important to involve employees in this process, encouraging them to take responsibility for their own performance and development.