Benefits and drawbacks of ICT

Benefits of ICT

Efficiency and Productivity: ICT tools such as spreadsheet and database software can automate mundane tasks, increasing efficiency and freeing up human resources for more complex tasks.
Global Connectivity: The internet and email allow businesses to communicate instantly across the globe, providing access to wider markets and facilitating international collaboration.
Customer Engagement: Using social media platforms, businesses can engage directly with customers, improving customer relationship management.
Real-time Information: ICT enables real-time monitoring and reporting, allowing quicker decision-making and problem-solving.
Lower Costs: Technologies like eCommerce platforms and Electronic Point of Sale (EPOS) systems can reduce overhead costs through automation and streamlining.

Security Risk: The use of ICT increases the risk of cyber-attacks, requiring businesses to invest in cyber security measures.
Dependency: Over-reliance on ICT may leave a business vulnerable if a system fails or becomes obsolete.
Training Requirements: As ICT evolves, businesses must invest in updating staff skills to keep up with changes and get the most benefit.
Privacy Concerns: ICT can enable the collection of large amounts of customer data, but businesses must ensure they comply with data protection legislation to maintain customer trust.
Digital Divide: Depending on ICT may exclude potential customers or employees who lack access to technology or the knowledge to use it.