ICT in the business environment

Impact of ICT on Business Operations

ICT enables real-time communication ensuring swift business processes.
It aids in the efficient management of resources through inventory control systems.
The use of e-commerce strategies expands the market reach of businesses globally.
ICT aids in cost reduction through automation and electronic communication channels.
Businesses utilise Customer Relationship Management (CRM) systems to improve customer service.

Enterprise Resource Planning (ERP) systems integrate different business functions into one complete system.
Electronic Point of Sale (EPOS) systems help record sales and manage inventory.
Desktop Publishing (DTP) software helps create professional designs for business advertisements and brochures.
Web-based applications such as email services, video conferencing, and file sharing platforms improve organisational communication.

Email is a primary communication tool used in businesses for internal and external communication.
Businesses use video conferencing to conduct virtual meetings or interviews.
Social media platforms are used for product promotion and customer engagement.
Through virtual private networks (VPNs), businesses ensure secure access to their network.

Regular software updates are critical to fortify systems against potential vulnerabilities.
Businesses should implement data backup and recovery strategies to safeguard important data.
The use of firewalls and antivirus software helps protect against unauthorised access and malicious software.
Businesses should ensure password management policies and practices are enforced.
Physical security measures such as CCTVs and hardware locks protect against theft or damage.
Regular ICT risk assessments help identify vulnerabilities and plan for contingencies.

Data Protection Act mandates that businesses maintain confidentiality and security of personal data.
Copyright Law protects creation of original work from being copied without permission.
The Computer Misuse Act governs unauthorised access and use of computer material.
Companies must consider the environmental impact of ICT usage and aim for energy efficient practices such as virtual meetings to reduce carbon footprint.