Taking orders and serving customers

Taking Orders

Communication Skills: Essential for taking orders accurately. Clear, polite conversation ensures customer satisfaction.
Menu Knowledge: Familiarisation with menu allows recommendations and answering any customer queries confidently.
Special Dietary Requirements: It is important to ask customers if they have any dietary restrictions or allergies.
Writing Down Orders: To avoid errors, write orders down and repeat back to the customer for confirmation.
Work with Kitchen Staff: Communicate orders accurately to the kitchen staff. Make sure any changes or special requests are noted and understood.

Serving Customers

Professionalism: Always approach the table from the right hand side and serve with confidence and courtesy.
Correct Order Serving: Serve the guest who ordered first, followed by women, men and then children.
Food Presentation: Ensure that the plates look neat and clean before serving the food.
Checking Back: After serving, check back with customers within a reasonable time to see if they are satisfied or require anything else.
Dealing with Complaints: Handle any complaints with professionalism and understanding. Apologize and rectify the mistake promptly, seeking assistance from a manager if needed.

Improving Customer Service

Product Knowledge: Having extensive knowledge of foods, beverages and their preparation helps in providing better service.
Appropriate Body Language: Use open, engaging body language to welcome customers and build rapport.
Speed and Efficiency: Serve food and beverages as quickly as possible after preparation to maintain quality.
Personal Touch: Addressing customers by name, remembering their preferences, and making recommendations tailored to their tastes can greatly enhance customer satisfaction.
Seek Feedback: Constructive feedback can help in improving service. Always ask customers about their dining experience before they leave.