Communication and motivation techniques
Communication and motivation techniques
Types of Communication Techniques
Verbal Communication: This is the most instant and common form of communication in the kitchen.
- This allows direct interaction and immediate feedback.
- It includes face-to-face communication and phone calls.
Non-verbal Communication: This involves using body language or gestures.
- An example in a kitchen could be a thumbs up sign to indicate ‘okay’.
- It’s important to be aware of body language as it can significantly impact the message.
Written Communication: This includes emails, memos, or notice boards.
- Clarity is important to avoid misunderstandings.
- It acts as a written record of communication.
Visual Communication: This includes diagrams, pictures, or signs.
- This can be helpful in explaining complex tasks or ideas.
- A common example in the kitchen is the diagrams for different chopping styles.
Effective Communication Techniques
Active Listening: Managers should listen and understand the message before responding.
- Summarise, ask follow-up questions, and provide regular feedback to ensure clarity.
Clear and Concise: Message should be simple, clear, and easy to understand.
- Avoid usage of complex culinary jargon unless talking to other cooks or chefs.
Polite and Respectful: Always maintain a polite and respectful tone.
- Treat everyone equally regardless of their role in the kitchen.
How to Motivate Team
Goal Setting: Clearly define the roles, responsibilities, and expected outcomes.
- Helps the team understand the purpose of their task.
- Staff will feel more motivated when they understand the goal.
Rewarding Achievements: Recognise and reward staff’s efforts and achievements.
- Could be a simple ‘thank you’, a mention in a staff meeting, or a bonus.
- It motivates staff to continue their good work and encourages others to do the same.
Career Progression Opportunities: Provide opportunities for staff to learn new skills.
- Could be training to work with new kitchen equipment or learning a new cuisine.
- Allows staff to see potential growth and progression in their career.
Maintaining Good Working Conditions: A clean and organised kitchen creates a positive working environment.
- Regularly check and maintain kitchen equipment.
- Always adhere to food safety and hygiene rules.