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Higher Administration and IT SQA
– Revision Content
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Higher Administration and IT SQA
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Higher Administration and IT SQA
– Topics
Administrative Theory and Practice
Appropriate Methods of Communication and Research
Procedures for Organising and Supporting a Range of Meetings and Events
Features of Good Customer Care
Impact of Digital Technology on Organisations
Knowledge of Workplace Legislation and Strategies for Ensuring Compliance
Characteristics and the Importance of Effective Teams
Strategies for Effective Time and Task Management
Role of Administrative Assistant
Communication
Communication: Using Emerging Technologies
Communication: Using an e-Diary with Appointments and Task Functions
Communication: Using Email
Presentations
Presentations: Printing in a Range of Formats
Presentations: Managing the Presentation
Presentations: Using Notes Features by Creating and Amending Notes
Presentations: Researching Information and Presenting it Effectively
Presentations: Using Editing, Formatting and Reviewing Features and Functions
Relational Databases
Relational Databases: Printing Results in a Range of Formats
Relational Databases: Exporting Data to Spreadsheet, Word Processing and Presentation Applications
Relational Databases: Creating Reports
Relational Databases: Creating Forms
Relational Databases: Using Calculations
Relational Databases: Searching the Database using Advanced Functions
Relational Databases: Creating Relationships
Spreadsheets
Spreadsheets: Printing in a Range of Views and Selections
Spreadsheets: Creating Dynamic Links between Software Applications
Spreadsheets: Importing and Exporting Data from/to External Sources
Spreadsheets: Consolidating Data
Spreadsheets: Managing Worksheets and Workbooks
Spreadsheets: Using Functions, Formulae and Features
Word Processing
Word Processing: Printing
Word Processing: Mail Merge
Word Processing: Importing
Word Processing: Working with Documents
Word Processing: Creating Documents