Presentation and serving techniques

General Techniques for Gueridon Service

Eye Contact: Maintain regular eye contact with customers. This gives an indication of attentiveness and awareness.
Polite Speech: Always speak politely and professionally. Watch your tone and ensure it’s always welcoming and friendly.
Well-Dressed: Present yourself neatly and make sure your attire is clean, tidy and professional.

Setting up the Trolley

Organisation: Ensure every necessary item is present. This includes cutlery, plates, glasses, condiments and any additional equipment.
Cleanliness: Make sure the trolley and its contents are clean. No leftover debris or smudges should be visible.
Professional Look: Keep the setting formal with neatly folded serviettes, shiny cutlery, and well-oriented plates and glasses.

During the Service

Timing: Be attentive to timing. Do not rush or delay the service.
Demonstration: Whether carving, de-boning, flambéing or serving, your actions should be confident and precise. Show your competence with ease.
Customer Engagement: Keep the customer engaged during the showmanship, interact with them, and explain what’s happening if necessary.
Care: Be gentle with the way you treat both the food and the service utensils. Handle glassware and plates with care to prevent breakages and accidents.

Serving the Food

Portion Control: Ensure portions are well balanced unless otherwise specified by the guests.
Serving Etiquette: Serve from the left, clear from the right. Always remember this golden rule of service etiquette.
Confirmation: Always confirm if the guest is satisfied with the portion before moving on to the next course or guest.
Hygiene: Use serving utensils instead of your hands, where possible when serving.

Finishing the Service

Tidiness: After the service, ensure the table is clean and well arranged. Use a table crumber if necessary.
Follow-up: After serving, check with the guests if they are happy and ask if there is anything else they require.
Dismantling: Dismantle the used equipment and leftovers professionally and discreetly without causing a distraction.