Organizational structures

Organizational Structures in the Hospitality Industry

Understanding Organizational Structures

• Organizational structure refers to how a company arranges its workforce.
• This structure influences communication, decision-making process, and overall operational efficiency.

Types of Organizational Structures in Hospitality

• Functional Structure: Departments are created based on the functions like kitchen, front desk, housekeeping etc.
• Divisional Structure: Divisions are made based on products, markets, or geographical locations.
• Matrix Structure: Combines functional and divisional structures. Teams are formed across different departments to execute a project.

Key Roles within Organizational Structures

• General Manager: Top executive who directs operations across the organisation.
• Department Heads: Individuals who lead key functions like food services, housekeeping, or front desk operations.

Benefits of Organizational Structures

• They provide a clear chain of command, allowing easy communication and decision-making.
• They clearly identify roles and responsibilities, making it clear who does what.

Challenges of Organizational Structures

• It can limit cross-department communication, possibly leading to a lack of collaboration.
• Overly-rigid structures may not respond well to changes in the business environment.

Remember, organizational structures can vary widely depending on the size, type, and specific needs of each hospitality business. They are foundational for smooth operations and strong employee management.