Security measures and procedures

Security measures are precautions taken to protect guests, staff and assets in a hospitality environment.
Security measures include installation of CCTV cameras, use of alarm systems, deploying well-trained security personnel and assigning security duties to employees.
Access control measures (such as key card access systems for guests, secure storage areas for staff and password-protected systems) form an essential part of an establishment’s security.
Some establishments also utilise metal detectors or other security screening methods to prevent dangerous items from being brought in.

Regular security checks and patrols should be conducted to deter potential security threats.
A security procedure is a standardised guide for handling a particular type of security situation.
These procedures should be routinely revised and updated to ensure they meet the current security environment.
Training sessions should be held frequently to ensure staff are aware of the established procedures.
For example, procedures should be in place for handling lost property, dealing with suspicious behaviour and responding to emergency situations.

Hotels and restaurants must respect their guests’ privacy –this is a combination of legal, ethical and business requirements.
Privacy is not only about guests’ physical privacy, but also their digital privacy. Only authorised personnel should have access to guests’ personal and payment information.
Data protection laws dictate how hospitality businesses must handle and store guests’ personal data, breach of these laws can result in hefty fines.

Every hospitality establishment should have a clear, well-communicated emergency procedure.
It is vital to have plans that cover a range of emergencies, like fires, terrorist threats, and natural disasters.
These plans should be regularly practised through emergency drills involving all staff members.
Clear evacuation routes should be marked and kept free of obstruction at all times.

In the event of a security failure, the business may be held liable for any harm or loss that results.
Businesses have a duty to provide reasonable security measures and when those measures fail, they are potentially liable for any consequent injuries or breaches of privacy.
It is crucial to ensure all security equipment, such as cameras and alarm systems, are regularly checked and maintained to prevent failures.

Security in the hospitality industry is vital not just for the safety of guests and staff, but also for the reputation of the establishment.
A perception of poor security can lead to lost business, while a strong security presence can assure guests and increase their likelihood of return.
The sense of being safe and secure is an integral part of the customer experience in the hospitality sector.