Methods of Communicating Personal Information

Methods of Communicating Personal Information

Face-to-Face Communication

• Rely on verbal communication for sharing details directly. An example could be discussing a patient’s prognosis with them.
• Use non-verbal cues, such as facial expressions and body language, to convey empathy and understanding.
• Employ active listening when receiving information to ensure the accurate interpretation of what is being said.

Written Communication

• Utilise documents and forms to record personal information. These records should be accurate, legible and up to date.
• Maintain communication diaries or logbooks to document crucial interactions or developments related to each individual’s care.
• Understand the importance of appropriate language and professional tone in all written communication.

Electronic Communication

• Exploit digital platforms for cross-team communication regarding a patient’s or client’s care. These platforms may include emails, electronic health records, or specific software designed for health and social care.
• Be aware of the security and confidentiality issues surrounding electronic communication and ensure that guidelines are followed for information protection.

Legal and Ethical Guidelines

• Be familiar with the Data Protection Act 2018 and the GDPR regulations which are crucial for handling sensitive personal information.
• Recognise the importance of informed consent when sharing personal information, ensuring it is understood by the individual.
• Maintain strict confidentiality unless when it’s necessary to protect the person or others from harm, in line with protection and safeguarding policies.

Communication During Care Activities

• Incorporate communication in routine care tasks such as eating, bathing or medication administration time. This helps gather information about comfort, preferences or any changes in health.
• Utilise opportunities for spontaneous communication. For instance, during community activities, to gather information about hobbies, likes, dislikes or family.
• Recognise the importance of positive encouragement and reassurance in all aspects of communication during care activities.

Communicating With Colleagues

• Appreciate the importance of team meetings as a medium for sharing vital information about individuals under care.
• Understand the value of handover sessions in ensuring seamless care through shared information about changes or needs in a client’s condition.
• Demonstrate the ability to coordinate with other professionals in a manner that respects professional boundaries, confidentiality and enhances a mutual understanding of the individual’s needs.