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Level 2 Business BTEC
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Level 2 Business BTEC
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Level 2 Business BTEC
– Topics
Building Successful Business Teams
Developing Effective Teamworking Skills
Effective Teamworking Skills
Attributes and Qualities of an Effective Leader
Roles and Responsibilities of the Team Leader
Effective Teamworking
Effective Teams
Business Online
Ensuring that a Client Brief is Met
Designing a Website to Meet a Client Brief
User Experience of Websites
Types and Features of Business Websites
Using a Website to Operate a Business Online
Distribution
Finance
Staffing
Operational Risks
Planning and Implementation
Researching Trends and Changes in the Online Business Environment
Doing Business Online
Online Business Activity
Corporate Social Responsibility
Recommend Improvements to Business Practices
Socially Responsible Corporate Policies, Procedures and Practices
Community Involvement
Social Impact of Business Activity
Socially Responsible Behaviour when Trading
Stakeholder Interest in Socially Responsible Corporate Behaviour
The Need to be a Good Corporate Citizen
Responsible and Ethical Behaviour
Compliance with the Law
Delivering and Improving Customer Service
Improving and Enhancing Customer Service
Using Customer Profiling to Enhance Customer Service
Ways Businesses Monitor and Evaluate Customer Service
The Value and Importance of Enhancing the Customer Experience
Limits of Authority
Developing Customer Service Skills
Skills Required to Deliver Consistent and Reliable Customer Service
Customers
Complying with Legislative and Regulatory Customer Service Requirements
Providing Effective Customer Service through Organisational Procedures
Different Ways of Exceeding Customer Expectations
The Effect of Good Customer Service on the Reputation of a Business
Different Ways that Businesses can Provide Consistent and Reliable Customer Service
Customer Satisfaction
The Different Types of Customer Service Businesses Have
Different Customer Service Roles in a Business
The Meaning of Customer Service
Effective Business Communication
Evaluating Own Verbal and Non-Verbal Communication Skills
Non-Verbal Communication Skills in a One-to-One and Group Business Context
Verbal Communication Skills in a Group Business Context
Verbal Communication Skills in a One-to-One Business Context
Steps Involved in Producing Business Documents
Planning and Selecting Appropriate Business Documents
Communicating Effectively in Different Business Contexts
Purposes and Methods of Verbal and Non-Verbal Communication
Influence of Different Business Contexts on the Use of Business Documents
Purposes and Formats of Different Types of Business Documents
Efficient Business Operations
Eliminating Variance from the Workplace
Visual Indicators Used to Improve the Work Environment
The Principles and Techniques of Workplace Organisation (5S/5C)
Producing a Flow Process Map
Continuous Improvement Techniques (Kaizen)
Preparing to Implement the Productivity Needs Analysis Process
Data Used to Analyse Productivity Needs
The Productivity Needs Analysis Process
Lean Principles
Enhancing the Customer Experience
Improving Customer Service
Using Customer Profiling to Enhance Customer Service
Ways Businesses Monitor and Evaluate Customer Service
The Value and Importance of Enhancing the Customer Experience
Enterprise in the Business World
Business Model
Sources of Help and Support in Developing a New Business
Choice of Format
Producing an Initial Plan for a Business Idea
Assessing the Suitability of a Business Idea
Business Ideas
How Business Ideas can be Successful
Size of Business and Type
Trends Affecting Business
Factors to Consider in the Current Business Environment
Finding Information
Finance for Business
Understand how Businesses can be More Successful
Understand how Businesses Measure Success
Understand the Tools Businesses Use to Plan for Success
Understand the Planning Tools Businesses Use to Predict when they will Start Making a Profit
Understand how Businesses Make a Profit
Understand the Costs Involved in Business
Financial Planning and Forecasting
Using Variance Analysis to Inform Business Decisions
Controlling Budgets
The Use of Budgets in Businesses
Analysing a Cash Flow Forecast
Preparing a Cash Flow Forecast
Breakeven Analysis
Calculating Breakeven
Implementing Procurement and Supply in Business
The Use of Ethical Codes of Practice in Procurement and Supply
Components of Quality Management in Procurement and Supply
Conflict Resolution with Stakeholders in Procurement and Supply
Stakeholders
Systems for Supplier Selection, Ordering and Payment
Sources of Information on Suppliers and Customers
Contractual Agreements
Introducing International Business
Measurement of Organisational Data
How Businesses Operate Internationally
Identification of Types of Business and Product/Service
The Effects of Different Business Environments on Businesses Trading Internationally
Cultural Issues Affecting Businesses when Trading Internationally
Promoting International Trade
Barriers to Trade
The International Financial Environment
International Trading
Why Trade Internationally?
Introducing Law and Consumer Rights
Situations and Legal Remedies
How Legislation Protects Consumers
How Contract and Negligence Relate to Consumers
Working in the Law
Role of Criminal Law and its Courts
Role of Civil Law and its Courts
Introducing Project Management
Planning and Running the Project
Skills for Planning and Running the Project
Evaluating a Project
Reporting Project Progress
Activities Involved in Implementing the Project
Tools for Planning a Project
Planning a Project
Importance of Project Management for Businesses
Features of a Project
Introducing Retail Business
Doing Business with the Rest of the World
Retail Business in the UK
Measuring Performance
Aims and Objectives
Supporting Retail Businesses
Jobs in Retail Business
Location
Non-Outlet Retailing
Retail Outlets
Retail Business Ownership
Retail Sub-Sectors
The Nature of Retailing
Introducing the Economic Environment
How the Government Provides and Consumes Goods and Services
The Role of Government in Managing the Economy
Economic Developments
The Size of the National Economy
The Structure of the National Economy
Markets
Determining where Demand and Supply Meet for a Product or Service
Supply of Goods and Services
Demand for Goods and Services
The Economic Problem
Managing Personal Finances
Analysing a Personal Budget
Producing a Personal Budget
Financial Products and Services
Financial Services Providers
Managing Personal Finances
Planning, Forecasting and Recording Business Finances
Statement of FInancial Position (Balance Sheet)
Income Statement (Profit and Loss Account)
Computerised Accounting Systems
Recording Transactions
Financial Documents
Using Variance Analysis to Inform Business Decisions
Controlling Budgets
The Use of Budgets in Businesses
Analysing a Cash Flow Forecast
Preparing a Cash Flow Forecast
Breakeven Analysis
Calculating Breakeven
Principles of Customer Service
Limits of Authority
Developing Customer Service Skills
Skills Required to Deliver Consistent and Reliable Customer Service
Customers
Complying with Legislative and Regulatory Customer Service Requirements
Providing Effective Customer Service through Organisational Procedures
Different Ways of Exceeding Customer Expectations
The Effect of Good Customer Service on the Reputation of a Business
Different Ways that Businesses can Provide Consistent and Reliable Customer Service
Customer Satisfaction
The Different Types of Customer Service
Different Customer Service Roles in a Business
The Meaning of Customer Service
Principles of Marketing
Factors Affecting the Marketing Mix
Understanding the 4 Ps of the Marketing Mix
The Value of Market Research to Businesses
Using Market Research in Businesses
Researching the Market
Principles of Branding
What is a Market?
Principles of Marketing
Principles of Procurement and Supply
The Impact of Market Factors on Procurement and Supply Activities
Market Factors that Impact on a Procurement and Supply Function
Elements of a Procurement and Supply Function
Operating Functions in Business
Types of Business
The Supply Chain
The Sourcing Process
Aspects of Procurement and Supply
Promoting a Brand
Promoting a Brand
Branding Methods and Techniques
Promotional Activities in Business
Elements of the Promotional Mix and their Purposes
Promotion in Businesses
The Importance of Branding to Businesses
Providing Business Support
Follow-up Activities
Supporting Meetings
Organising Meetings
Types of Meetings
Working Safely
Office Equipment
The Purpose of Providing Business Support
Types of Support
Public Sector Business
Improving Public Sector Services
Factors Affecting the Public Sector
How Public Sector Businesses Operate
The Nature of Public Sector Business
Recruitment, Selection and Employment
Career Development
Personal Audit
Job Interviews
Applying for Jobs
Contents of a Person Specification
Contents of a Job Description
Developing a Job Description and Person Specification
Recruitment
Job Roles and Responsibilities
Organisational Structures and Functional Areas
Sales and Personal Selling
Demonstrate Personal Selling Processes
Demonstrate Personal Selling Skills
The Process of Personal Selling and Additional Aspects of the Role of Sales Staff
The Knowledge that Sales Staff Should Have
The Skills that Sales Staff Should Have
The Functions of the Role of Sales Staff
Small Business Planning
Pitching the Business Plan
Presenting Relevant Findings of Market Research in an Appropriate Format in the Business Plan
Structure of Business Plan
Developing a Financial Strategy
Planning Marketing for Meeting an Identified Opportunity or Gap in the Market
Evaluating Market Research
Producing a Situational Analysis Using Market Research Data to Test the Viability of a Business Start-up Idea
Interpreting the Findings of Market Research Activity and Commenting on their Significance
Using Simple Statistical Tests on a Data Set
Planning and Conducting market research
Why Research the Market?
Risks
Legal Aspects
Factors that Contribute Towards a Successful Business Start-up
Skills Needed to Run a Business
Sustainability in the Business Workplace
Outcomes of the Campaign
Carrying Out a Campaign to Promote Sustainability in a Business Workplace
Planning a Campaign Strategy to Promote Sustainability in a Business Workplace
Advantages and Disadvantages of Sustainable Practices for the Business Workplace
Sustainable Practices
Non-Sustainable Practices
Using Business Documentation
Steps Involved in Producing Business Documents
Planning and Selecting Appropriate Business Documents
Influence of Different Business Contexts on the Use of Business Documents
Purposes and Formats of Different Types of Business Documents
Visual Merchandising in Retail Business
Designing a Product Display
Planning a Positive Retail Environment
Using Practical Approaches to Support Design Ideas
Using Visual Merchandising Techniques and Tools Successfully
The Techniques and Tools Used by Visual Merchandisers
The Responsibilities of Visual Merchandisers in Different Sizes and Sub-Sectors of Retail Business
The Effect of Size and Sub-Sector of Retail Outlets on the Work of Visual Merchandisers
Visual Merchandising Activities
Work Experience in Business
Benefits to Business of Offering Work Placements to Business Students
Benefits of Undertaking Work Experience in the Business Sector
Maintaining a Reflective Journal
Development within and Beyond the Workplace
Developing Knowledge and Skills Unique to a Specific Career Path
Skills to use for Addressing a Business Sector Work-Related Task
Health and Safety Considerations at Work
Personal Audit
Interview Skills
Applying for a Work Placement within a Specific Business
Job-Searching Techniques
Job Roles and Responsibilities
Organisational Structures and Functional Areas
Working in Business Teams
Ways of Improving Own Teamworking Skills for Work in Business
Reviewing Own Teamworking Skills
Developing Effective Teamworking Skills
Effective Teamworking Skills
Skills that are Important in the Business Workplace
Skills for Self
Attributes and Qualities of an Effective Leader
Roles and Responsibilities of the Team Leader
Effective Teamworking
Effective Teams