Types of Support
Types of Support
Administrative Support
- Handles administrative tasks such as answering calls, scheduling appointments and managing emails.
- Helps in maintaining client records, making travel arrangements or preparing reports.
- Utilises a variety of office software such as MS Office, databases and spreadsheets.
Human Resources Support
- Assists in the recruitment process by advertising open positions, reviewing applications and arranging interviews.
- Remains responsible for employee training, development and welfare.
- Manages relations between employees and the management as part of an organisational support system.
Financial Support
- Ensures maintaining accounting books, processing invoices and carrying out payroll functions.
- Provides assistance in budgeting and financial planning.
- Monitors and keeps record of the organisation’s income and expenditure over a specific period.
Technical Support
- Involves offering help and advice to people using computer equipment or software.
- Ensures troubleshooting of hardware, software, and network issues.
- Contributes towards configuring and installing IT systems in an organisation.
Sales and Marketing Support
- Responsibilities include assisting in the development of marketing strategies and sales pitches.
- Engages in the promotion and advertising of products or brands.
- Handles customer queries and fosters customer relations.
Legal Support
- Responsible for compliance with local, state, and federal laws and regulations.
- Assists in drafting legal documentation and conducting legal research.
- Offers advice on legal issues affecting businesses.
Learning and Development Support
- Specialises in developing training materials and delivering training sessions
- Helps evaluate the effectiveness of training programs
- Enhances employees’ skills and advancements through various training schemes.