Verbal Communication Skills in a Group Business Context

Verbal Communication Skills in a Group Business Context

Understanding Verbal Communication

• Verbal communication includes any form of communication involving words, spoken, written or signed.
• This form of communication is essential in conveying ideas, thoughts and feelings. Recognising the speaking style, tone, pitch and volume can aid in better understanding the information transmitted.
• In a business context, verbal communication can occur in-person, through a phone call, in a meeting, or via video conferencing services.

The Art of Listening

• Listening is a vital part of verbal communication. It’s not just about hearing the words, but understanding and interpreting them correctly.
• Active listening includes maintaining eye contact, nodding to show understanding, and asking follow-up questions for clarification.
• In a group setting, active listening ensures everyone is on the same page and misunderstandings are minimised.

Speaking Clearly and Effectively

• Speaking effectively involves using clear language, maintaining an appropriate tone and volume, and considering the recipient’s understanding and reactions.
• Keeping the message concise and coherent ensures that it’s easily understood and remembered.
• Open-ended questions can be used to spur discussions, gather more information, or verify understanding in a group context.

Group Dynamics and Power Relations

• Power and status dynamics might come into play in group contexts, potentially influencing the communication process. Those with more power can often dominate the conversation.
• Strategies like taking turns to speak or giving everyone a predetermined time to express their views may ensure equality in verbal communication.
• Verbal communication also plays a significant role in conflict resolution, decision making, and collaborative processes within a group or team.

The Role of Non-Verbal Communication

• Non-verbal communication can impact the effectiveness of verbal communication in a group setting. This includes facial expressions, body language, gesture, and tone.
• Positive non-verbal cues such as nodding, maintaining eye contact, and open body postures can foster respect and openness.
• Being aware of and managing negative non-verbal cues like cross arms, avoidance of eye contact or dismissive gestures is equally important.

Mastering these elements of verbal communication improves the overall group communication process. Effectively engaging in discussions, presenting ideas, resolving conflicts or making decisions becomes smoother and more efficient.