Problem Solving

Problem Solving

Identifying and Clarifying Problems

• Understand the nature of problems occurring during an event
• Prioritize problems according to their impact on the event
• Collect relevant information to analyze the problem. This should include soliciting feedback from your team and attendees

Developing Possible Solutions

• Brainstorm multiple possible solutions, considering the available resources, time and impact on the event
• Consider possible reactions to each solution. This includes thinking about any unintended consequences that might arise
• Take into account the views of others who might be affected, whether that’s event staff, attendees, or stakeholders

Evaluating Solutions

• Consider the feasibility of each potential solution. This includes understanding whether the resources needed for the solution are available
• Evaluate the potential effectiveness of each solution. This could involve running scenarios to see potential outcomes
• Make a clear decision on which solution to implement. This should be based on all the previous steps and careful consideration

Implementing and Evaluating the Solution

• Once a decision on the solution has been made, develop a clear plan for implementation. This should include breaking the solution down into actionable steps
• Execute the plan and monitor its impact. This should involve constant feedback loops to assess whether the solution is working
• After the solution has been implemented, conduct a review. Understand what worked and what didn’t, to inform future problem-solving strategies