Quality Standards

Quality Standards

Definitions of Management and Leadership

  • Management is the process of coordinating people and resources to achieve set goals. This involves planning, organizing, directing, and controlling activities.

  • Leadership is a sub-function of management that involves inspiring and motivating employees to meet set goals.

Functions of Management and Leadership

  • Planning: This is the process of setting goals and deciding the best way to achieve them.

  • Organising: This involves allocating tasks, setting deadlines, and providing resources.

  • Leading: This means influencing others towards achieving the goals set in the planning stage.

  • Controlling: This is about monitoring performance, comparing it with goals, and correcting any deviations.

Business Culture

  • Business Culture refers to the philosophies, values, norms and behaviours that determine how a company operates.

  • It impacts communication patterns, decision-making processes, and relationships in the workplace.

Management and Leadership Styles

  • Autocratic style is where the manager has complete authority and staff have no right to give suggestions or make decisions.

  • Democratic style is characterized by active employee involvement and participation in the decision-making process.

  • Laissez-faire style involves minimal managerial control, with the employees taking full responsibility for decisions.

Management and Leadership Skills

  • Communication skills are essential for effective information exchange.

  • Motivational skills are needed to inspire and keep staff interested in their tasks.

  • Problem-solving skills are used to tackle obstacles and conflicts.

Human Resources (HR)

  • Human Resource Management is about acquiring, training, appraising and compensating employees as well as attending to their labour relations, health and safety and fairness concerns.

Human Resource Planning

  • Human Resource Planning is a systematic process of forecasting the future manpower requirements of an organization and making plans to fulfil them.

Motivation in the Workplace

  • Motivation is the force that drives employees to perform their tasks effectively.

  • Various theories explain motivation, including Maslow’s Hierarchy of Needs, Herzberg’s Two-factor Theory, and McGregor’s Theory X and Y.

Techniques to Meet Skills Requirements

  • Techniques can include on-the-job training, mentoring, and professional development courses.

  • Another technique can be hiring skilled workers or outsourcing tasks to third parties.

Training and Development

  • Training and Development involves improving the effectiveness of employees through gaining new skills and knowledge.

Performance Appraisal

  • Performance Appraisal is the evaluation of an employee’s job performance, typically involving a review conducted by a manager or HR professional.

Managing Change

  • Change Management is a structured approach for ensuring that changes in a business are smoothly implemented, and that lasting benefits are achieved.

Quality Standards

  • Quality Standards are specifications against which the quality of a product or service can be measured. They ensure that companies deliver consistently high-quality products or services.