Quality Standards
Quality Standards
Definitions of Management and Leadership
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Management is the process of coordinating people and resources to achieve set goals. This involves planning, organizing, directing, and controlling activities.
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Leadership is a sub-function of management that involves inspiring and motivating employees to meet set goals.
Functions of Management and Leadership
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Planning: This is the process of setting goals and deciding the best way to achieve them.
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Organising: This involves allocating tasks, setting deadlines, and providing resources.
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Leading: This means influencing others towards achieving the goals set in the planning stage.
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Controlling: This is about monitoring performance, comparing it with goals, and correcting any deviations.
Business Culture
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Business Culture refers to the philosophies, values, norms and behaviours that determine how a company operates.
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It impacts communication patterns, decision-making processes, and relationships in the workplace.
Management and Leadership Styles
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Autocratic style is where the manager has complete authority and staff have no right to give suggestions or make decisions.
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Democratic style is characterized by active employee involvement and participation in the decision-making process.
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Laissez-faire style involves minimal managerial control, with the employees taking full responsibility for decisions.
Management and Leadership Skills
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Communication skills are essential for effective information exchange.
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Motivational skills are needed to inspire and keep staff interested in their tasks.
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Problem-solving skills are used to tackle obstacles and conflicts.
Human Resources (HR)
- Human Resource Management is about acquiring, training, appraising and compensating employees as well as attending to their labour relations, health and safety and fairness concerns.
Human Resource Planning
- Human Resource Planning is a systematic process of forecasting the future manpower requirements of an organization and making plans to fulfil them.
Motivation in the Workplace
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Motivation is the force that drives employees to perform their tasks effectively.
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Various theories explain motivation, including Maslow’s Hierarchy of Needs, Herzberg’s Two-factor Theory, and McGregor’s Theory X and Y.
Techniques to Meet Skills Requirements
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Techniques can include on-the-job training, mentoring, and professional development courses.
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Another technique can be hiring skilled workers or outsourcing tasks to third parties.
Training and Development
- Training and Development involves improving the effectiveness of employees through gaining new skills and knowledge.
Performance Appraisal
- Performance Appraisal is the evaluation of an employee’s job performance, typically involving a review conducted by a manager or HR professional.
Managing Change
- Change Management is a structured approach for ensuring that changes in a business are smoothly implemented, and that lasting benefits are achieved.
Quality Standards
- Quality Standards are specifications against which the quality of a product or service can be measured. They ensure that companies deliver consistently high-quality products or services.