Developing a Quality Culture

Definitions of Management and Leadership

Management is the efficient and effective organization and coordination of resources to achieve organizational goals.
Leadership refers to the ability of an individual to influence, motivate and enable others to contribute towards the success of the organization.

Functions of Management

Planning: It involves defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.
Organizing: It centers on arranging and structuring work to accomplish the organization’s goals.
Leading: It involves directing and coordinating the work activities of an organization’s people.
Controlling: It is the process of establishing performance standards and monitoring output to ensure that desired results are being met.

Business Culture

Business Culture refers to the beliefs, behaviors, and attitudes that determine how a company’s employees and management interact.

Management and Leadership Styles

Autocratic Style: Here, all decision-making powers are centralized in the leader.
Democratic Style: Here, a leader involves staff members in decision making, encourages participation, and is interested in stimulating creativity.
Laissez-faire Style: Here, the leader allows employees to take their own decisions and provide their own solutions.

Management and Leadership Skills

Effective managers and leaders must have communication skills, decision-making abilities, problem-solving skills, and the ability to manage change.

Human Resources (HR)

HR is a term used to describe the individuals who make up the workforce of an organization.

Human Resource Planning

Human Resource Planning involves having the right number of people, with the right skills, at the right place, at the right time.

Motivation in the Workplace

Motivation is a key aspect of managing people. It revolves around the conditions and processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goal.

Techniques to Meet Skills Requirements

On-the-job Training: This pays for employees to train at their own workplace.
Off-the-job Training: This offers opportunities for employees to train away from their immediate work areas.

Training and Development

Training involves providing employees with specific skills or helping them correct deficiencies in their performance.
Development is an effort to provide abilities the organization will need in the future.

Performance Appraisal

A performance appraisal is a regular review of an employee’s job performance and contribution to an organization.

Managing Change

It involves adopting business strategies, processes, equipment, or technologies to affect change within an organization.

Quality Standards

Quality Standards are guidelines that help businesses develop products, services, and processes to ensure they meet customer needs.

Developing a Quality Culture

Developing a quality culture involves fostering an environment that meets or exceeds customer expectations, and improving processes to deliver products.

Hope this helps! For a comprehensive revision, try to create further examples of each point and link them back to real-life business scenarios. Remember, understanding the principles rather than rote memorization is key to success in BTEC Business.