Sport and leisure facility organisational structures

Understanding Organisational Structures

Organisational structures in sports and leisure facilities can have different shapes and sizes. The structure is closely linked to the size of the organisation and its objectives.
Complex organisations might have multiple tiers of management, while smaller entities may have a flat structure.
Organisational structures can be categorised into Hierarchical and Flat structure. A hierarchical structure has multiple levels of control and authority, while a flat structure has fewer levels of authority.

Hierarchical Structures in Sport and Leisure Facility Management

In a hierarchical structure, each member reports to one superior, creating a pyramid-like organisation.
Hierarchical structures often have a CEO or a General Manager at the top. Underneath them are various managers responsible for different departments such as the customer service, finance, operations, and human resources.
These structures provide clear lines of authority and responsibility. Each person knows their place and to whom they report.
However, hierarchical structures may require added time for decision-making, as orders must go through various levels.

Flat Structures in Sport and Leisure Facility Management

A flat structure reduces the number of managerial level employees. This kind of structure is more suitable for small organisations.
Roles are likely to be more general in scope, and employees may have more autonomy and decision-making authority.
Communication within flat structures can often be more effective as it doesn’t have to pass through so many channels.
The major downsides to flat structures are the potential for faulty decision-making due to lack of oversight and the potential for confusion about responsibilities.

Typical Roles within Sport and Leisure Facility Management

General Manager: oversees all areas of the facility.
Operations Manager: responsible for the day-to-day running of the facility.
Marketing Manager: handles promotional activities.
Finance Manager: keeps track of finances.
Human Resources Manager: manages staffing issues.
Front of House Team: provides direct customer service.
Fitness Instructors, Personal Trainers and Coaches: deliver fitness training and coaching.
Maintenance Team: ensures upkeep and safety of the facility.

Remember, the organisational structure can greatly affect the facility’s efficiency, communication, decision-making, and overall workflow.